Terms of Service

1. Acceptance of Terms

By accessing our website, using our services, or signing a service agreement with Teranga Global Solutions LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Our Services

Teranga Global Solutions LLC provides the following services:

• Document Preparation: Assistance completing immigration, tax, business, and civil forms
• Tax Preparation: Federal and state tax return preparation by IRS Enrolled Agents
• Business Formation: LLC, corporation, and business registration assistance
• Notary Services: Notarization of documents by licensed Notary Public
• Translation Services: Certified document translation in 50+ languages
• Attorney Referrals: Referrals to independent licensed attorneys
• Consulting: Business, retail, and financial guidance
• Benefits Navigation: Guidance on government benefit programs

3. Not an Attorney — Important Limitations

You acknowledge and agree that:

• Teranga Global Solutions LLC is NOT a law firm and does not practice law
• We do not provide legal advice, legal opinions, or legal representation
• Our services do not create an attorney-client relationship
• We cannot represent you in court, before immigration judges, or in legal proceedings
• You should consult a licensed attorney for legal advice
• We make no guarantees regarding the outcome of any application or legal matter

4. Client Responsibilities

By using our services, you agree to:

• Provide accurate, complete, and truthful information
• Review all documents we prepare before signing or submitting them
• Notify us promptly of any changes to your information or circumstances
• Pay all fees as agreed in your service agreement
• Not use our services for any unlawful purpose
• Maintain the confidentiality of your client portal login credentials

You are solely responsible for the accuracy of information you provide. We are not liable for errors resulting from incorrect or incomplete information you provide to us.

5. Fees and Payment

Our fees are disclosed before services begin. By proceeding with our services, you agree to pay the stated fees. Fees may include:

• Service fees for document preparation and consulting
• Government filing fees (paid directly to government agencies)
• Third-party fees (translation, notarization, etc.)

Payment is accepted via credit card, debit card, bank transfer, PayPal, and other methods as indicated. All payments are processed securely through PCI DSS-compliant payment processors.

6. Refund Policy

Our refund policy is as follows:

• Before work begins: Full refund if you cancel before we begin preparing your documents
• After work begins: Partial refund based on work completed, at our discretion
• After filing: No refund once documents have been submitted to government agencies
• Government fees: Government filing fees are non-refundable once paid
• Application denials: We do not refund our service fees if your application is denied

To request a refund, contact us within 30 days of payment at info@terangaglobalsolutions.com.

7. Confidentiality

We maintain strict confidentiality of all client information. We will not disclose your personal information to third parties except as described in our Privacy Policy or as required by law. Tax return information is protected under IRC Section 7216 and will not be disclosed without your written consent.

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Teranga Global Solutions LLC and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Termination

We reserve the right to terminate or suspend your access to our services at any time, with or without cause, including if we believe you have violated these Terms of Service. You may terminate your relationship with us at any time by providing written notice.

10. Governing Law

These Terms of Service are governed by the laws of the State of Alabama, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Jefferson County, Alabama. You agree to submit to the personal jurisdiction of such courts.

Dispute Resolution: Before filing any legal action, you agree to contact us to attempt to resolve the dispute informally. Most disputes can be resolved through direct communication.

11. Contact Us

For questions about these Terms of Service:

• Teranga Global Solutions LLC
• Birmingham, Alabama 35203
• Email: info@terangaglobalsolutions.com
• Phone: 813-770-5689